Check the replenished amount and replenish 2. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Reconfigure denomination 2. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Initialize after Reset Power 2. Make sure you are running the latest application version. To show that write error is detected through write/verify procedure. Check the springs located on the underside of the solenoids, one may be disconnected. Check if each sensor is mounted.1. Check all wiring to mainboard. Maintenance services 4. Remove notes on CS2 sensor 2. Check the status of Black mark sensor 2. Initialize after removing notes or dust2. Check modem and modem cable connection 2. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. 1. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Initialize after executing the CDU Information Set(P) Command4. Replace cash dispenser PCB2. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Rearrange notes in Cassette 3. 1. Check Main Motor Encoder Slit. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Remove dust in CS1A, CS1B Sensor 5. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Remove jammed paper between printer head and rollers. Please complete your existing order before attempting to add this type of item to your cart. Check phone number. Check the replenished amount and replenish 2. Corrective steps: 1. Check modem and modem cable connection. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Inspect the cassette detection microswitch. 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Remove note from the CDU delivery path.2. Remove note from the CDU delivery path. Try Balance Inquiry. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Check abrasion of the cassette box pick unit. Check CS3 Sensor BKRT 3. Get the trace file and log files in D:\trace 2. 6. Replace pin pad. Remove jammed notes 2. 1. Communication error Command Length doesnt match. Initialize 2. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. 1. Check the status of Near End sensor and its connector, 1. Check the abnormal communication cable. Clear jammed notes or call your service personnel. Otherwise the dispenser may. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Test Modem. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the catcher inside cassette #2 guide. To show that DSR signal was turned to OFF(communication is cut). Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. CSB sensor detects note in delivery path before CDU dispenses. Check modem in diagnostics or modem test. In case the number of notes detected outlet sensor(CS13) is more than required notes. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Remove a jammed note on the gate 2. Check backup battery. Check if the CS3 sensor bracket is bended.4. Remove note from the CDU delivery path.2. Reboot ATM: 9721124: Paper jammed: 1. Check communication cable 3. CDU ROM does not match AP software. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Check the abnormal communication cable. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Check notes in Reject Box 2. 1. You may need to remove the printer to clear jams. 1. Check state of notes in reject box 2. Replenish receipt paper 2. Check abnormal clutch.4. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Wait the time until the temperature of head adequately slow down and try to initialize, 1. You may need to remove the printer from the ATM to access the jam. Previous 1 Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check jam in 1 cassette and reload 4. Otherwise try the reset button or have the printer serviced. If persistent, it could be a defective modem. 5. Recover printers Error. 2. Co Op ATM Services Is this better than owning an ATM? Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Transaction was denied by host. Check dust existing in CS5 Sensor Guide 5. Check command that Cash Dispenser is received. Models: 1800CE Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Set cassette #1 correctly 2. For Use with 6000K Keypads only. 9722020: File Open Error: 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. 2. Check command that Cash Dispenser is received 2. National ATM Systems is an ATM ISO and full service ATM company. Replenish receipt paper 2. 2. Something is detected on CS2 sensor after dispense operation. 2. Strict test of products Our Team: Research and Development Department If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Clean CS1A and CS13, 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Remove notes jammed in CDU 3. Check cassette sensor. 9701031. Abnormal operation of the gate solenoid during dispense operation. Check the Cash Dispenser received command 2. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Initialize 3. 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Check the abnormal communication cable. 2. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Check the Reject Analysis, this may help determine the cause. (This is equivalent to the -1/-1/-001 error when using Windows RMS). This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. 1. Initializ2. * $3,195 plus GST, FREE SHIPPING! Loose belts can slip off rollers and block sensors. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Check dust in existence CS5 Sensor Guide 5. Check cassette sensor. Remove jammed notes on Cash Dispenser return path. NOTE: Do not use metal objects to clear the jam. Remove note from the CDU delivery path. Remove a jammed note on the gate2. If it still has the error the printer may require service. Check the status of sensor and its connector, 1. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Rearrange notes in Cassette3. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Replenish receipt paper in paper charger2. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Bills are remained in CS1AB sensor after dispensing bills. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Remove the remaining notes at a sensor in front of the CST2. 1. Check if the CIU power cable is connected. It was detected that the feed lever was open before ther receipt printer started to operate. Also check that black and white, 2 wire connector is properly connected at rear of main board. 2. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. for initializing modem before Modem Dial connecting. Check the status of Near End sensor and its connector. In line filter may help this. 1. 4. Rearrange notes in Cassette 3. Check power supply 2. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Remove a jammed note on the CDU.3. Check if each sensor is mounted. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. Remove note from the CDU delivery path.2. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). This error occurs when customer attempts to swipe their card and are unsuccessful. Check notes dispensed and rejected 2. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Paper of a lesser thickness is more prone to jamming. Dark light sensor test error (CS31A, CS31B) during initializing. Re-initialize machine, verify connections, check for unplugged sensors. Clean CS31AB and CS41AB, or remove foreign objects. Verify cash count in the Settlement menu. ), 1. Check if the CS3 sensor bracket is bended. Check modem cable. Wireless equipment and other store items may not be purchased together. 1. Try different cards. Check Cash Dispenser Unit information. Initialize 3. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. 1. Bills are remained in CS31AB sensor after dispensing bills. Otherwise try the reset button or have the printer serviced. Something is detected in C31AB sensor before dispensing bills. Remove note from the CDU delivery path. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Check if printer head lever is properly close, 1. Check and verify all connections to the dispenser circuit board. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Can indicate a bad motor or encoder sensor. Initialize after Power On/Off 4. If error occurs when checking CS11A cable operation, replace a sensor. Check if the CS3 sensor cable is disconnected (CN10 #9~10). 9701111: BCC error of EPP: Check BCC logic of EPP. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Check dust existing in CS5 Sensor Guide5. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check if communication cable or COM port is not connected. Realign notes in the cassette 3. 2. Check all wiring connections to CDU mainboard. Call your attendant. Check the replenished amount and replenish. Check for notes in the Cash Dispenser. Its impossible to read the version after CDU Setup. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. 1. Mount the retract box or open the box cover 2. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. 2. Remove foreign objects in the shutter unit. 1. Check the status of sensor and its connector, 1. Detecting CS2 Dark (Front Access Type:Reject box is opened. Loose belts can slip off rollers and block sensors. Check CS8 Sensor Cable 6. Clean CS1A and CS13, 1. If the sensor is not being pressed then the error will occur. Error for the double note detection during separation. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Use a business card or stiff paper to clear jams. Check cash dispenser driver (CDM SP) version. 1. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Check Sensor(CS6) Poll 3. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Contact telephone company, Use diagnostic or modem test to test modem. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Clear the cash tray of any bills or foreign objects. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Short delivery time: most parts is in stock 5. Clean CS1A and CS1B. Move the vault switch forward to aid door clearance problems. The ATM time, as set in the Operator Function Menu, is incorrect. 2. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Remove the remaining notes or foreign objects on the gate 2. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check a connection status of the TS004 and TS005 sensor. Change Main Motor Encoder Slit Sensor CS8. If persistent, clean and test the card reader in diagnostics. Check the abnormal communication cable.3. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Check received command 2. NOTE: This error occurs only if there is no dial tone at the mainboard. Remove note from the CDU delivery path. , Monday Friday CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Exchange Sensor after abnormal operating, 1. Remove notes jammed in CDU 3. Code reported by host processor. 1. Reboot ATM . Check Encoder Sensor CS8 BRKT 5. Do RESET at Operator Function 2. Check dust existing in CS5 Sensor Guide 5. Initialize after Power On/Off4. 2. Otherwise the dispenser may require service. 1. Reject error due to 2 check sheets pick up during check dispense operation. 2. Low Cash. Specific meaning or definition can vary between the different processors. Contact telephone company (Check telephone line connection. Check the printer head and change if necessary. Check notes status in the reject box. There may be a note stuck in the cash tray ramp. Clean CS1B. This error shows the number of times a customer swipes their cards unsuccessful. 1. Remove jammed paper between printer head and rollers, 1. Rearrange notes in Cassette 3. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Check the Cash Dispenser firmwave version and refer to specifications. Unable to load a cassette. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. 1. The planned expiration of PCI PTS v5 is April 20, 2026. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Reconfigure currency at supervisor mode, 1. 1. Error reported during CDU initialization. 9701017. Initialize after Reset Power 2. If consistent, it can be a defective modem. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. 1. 1. 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Close the feed tray on the printer. Check a checks status in the reject box2. Try the reset button on the printer. Detected notes in path before initializing. Check if each sensor is mounted. Check the status of sensor and its connector, 1. 4. Remove a jammed note between the tray and Cash Dispenser 2. Something is detected in C31AB sensor before dispensing bills. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. You may also want to try the reset button on the printer to clear this error. Check for any CDU error codes and the number of notes dispensed to customer. Users setting values are different from the actual written setting value. Verify host phone number See D170x. Otherwise the dispenser may require service. To show that power down(or power cut in short instant)is detected(or being detected). 2. 2. Clean CS4B. 6. Check foreign objects at the position of the CS5 4. Service Center; FAQs Check the status of setting paper.2. Check the Cutter module 2. Call your attendant. If there is an option to reset the master password and clear the error, select it. 2. Check cash dispenser. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. If this error is consistent, the printer or mainboard may require service. Check Cash Dispenser Unit information. Realign notes in the cassette 3. 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Initialize after removing notes or dust over Gate2. Reconfigure denomination at supervisor mode. CS4 sensor detects note in delivery path before CDU dispenses. 1. Check second Dip Switch in CDU B/D3. Initialize after resetting the power 2. The specified terminal identifier is invalid. Initialize after Power On/Off. 1. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Look in error summary for D1800, D2000. Excessive EMI emissions from outside source (neon sign, freezer). Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. 2. Initialize after resetting the power 2. 1. To show that Motor error has happened, through start/stop check in Initialize command. National ATM Systems is an ATM ISO and full service ATM company. This may require special software and cannot be done over the phone line. Check the cassette catcher2. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 2. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Realign notes in the cassette3. 9701151: EPP is down when it receives an 'Get Status' command: 1. Check the Cash Dispenser received command 2. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Check AC power status and environment. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. ), 1. 2. Check the modem connection and the modem test. HOST tried to communicate with IC card without card activation. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Check the status of Black mark sensor. Check dust in Main Motor Encoder Slit 4. Check the transaction from the host and try again. No response from host for 60 seconds. 1. 2. 6. Check dust in existence CS5 Sensor Guide5. Remove dust in CS13 Sensor 4. Test Modem. Check the status of sensor and its connector. 2. Check second Dip Switch in Cash Dispenser B/D 3. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Command 4. Firmware of User program code area is wrong. Clean dispenser. Check the thermal printer head and change if necessary. Replenish receipt paper2. Bill is remained on the sensor in front of cassette during resetting. Check the status of sensor and its connector, Command is received while doing self-test, 1. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Check for notes in the Cash Dispenser. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. 1 . MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Check Cash Dispenser Board Segment2. Verify the Host phone number is programmed correctly. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). The feed lever of the recipt printer is open. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. If error occurs when checking CS11A cable operation, replace a sensor. Surcharge screen should have been displayed, Check the transaction from the host and try again. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Capture card at the terminal (requires card be picked up at ATM only). Remove any jammed paper from the printer. Clean CS1A and CS13. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Check the cassette catcher 2. 2. Check jam in 1 cassette and reload 4. All call appearances on the specified address are currently in use. Rearrange notes in Cassette 3. Refer to E7. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1.
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