Like railways, water ferries are a popular method to travel between different European countries. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Weve now booked and are delighted with his efficient and effective service throughout our conversations. 32.8K. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Whispering Woods Campground. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Decided to try the Roscoff to Plymouth ferry for the very first time. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Minimal space in the cabin but its . Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. But what annoys me is having altered your crossing if you need to . Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Toilet filthy with excrement on the seat, which I had to clean. Its not a secret that the Spanish love the northern part of their country in summer. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Would not refund difference or apply to my booking when I phoned. We had a 4 berth cabin for two. Kind regardsLeah Brittany Ferries. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. $767. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. As always, the food will be great and the company will be awesome. It has been 4 weeks since my first email. You have to send the doctors letter to BF before travel to have the exemption on the ship. Find out how we combat fake reviews. Thank you for posting your comments. I booked flexi tickets with BF last year. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. No contact. for the first time since covid travel restrictions. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Dear Mark, Thank you for your review. While doing this the price increased. I liked the updated cost as each section of the booking was completed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We travelled home on the new ship Salamanca from Bilbao. Disgraceful, unconscionable, uncaring and . Standard. We have helped over 300,000 people with their problems. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. This makes it a convenient way to take your car on holiday with you. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Adria Coral 600SL. Husband had a cooked lunchtime meal - very impressed. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. It was a far improvement over it's near sister ship Galicia. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Back to driving thru France to Spain. Why should I have to ask for a refund that is due to me. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. It all screams SCAM! We have booked a return ferry crossing to Santander on a flexi ticket. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Here's what Brittany Ferriescustomers should know about refunds. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. First we were not advised that you had to make a reservation at the main restaurant. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. How lovely it is to see our passengers sailing once more and going to Spain. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Brittany Ferries offer different types of tickets to its customers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. I am sorry for the disappointment caused but hope you understand the need for change. Maybe try searching. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Ferry Portsmouth to Santander. Have a Flexi ticket booked for end July and need to amend. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Welcome to Brittany Ferries. The member of staff dealing with my problem was very good. Why not credit the original card? Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. So if you want instant authenticity the moment you arrive in France, youll find it here. Fees are in addition to any price increase that may apply. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Call 0330 159 7000. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Good Morning A8719vlandrewc. Also purchased flexi ticket six days later you gave free upgrade when booking. Sit back and relax while we do the work. Estimate Value. Im starting to wonder? Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Kind regardsAlison Brittany Ferries, This is not a review. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Contact the company atexisting.bookings@brittanyferries.com. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. . Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Welcome Brittany Ferries UK. Evening meal was great and great service. 2023 Trustpilot A/S. No reduction in ferry price because of this. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Would have given 5* if the price had decreased. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. I see you have - once again - amended your booking forms. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Kind regardsLeahBrittany Ferries. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. If you are exempt and have a doctors letter it will not be accepted. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Arrive on holiday calm, rested and ready for anything. Would not refund difference or apply to my booking when I phoned. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. . We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Been using your services for many years and never had a problem before. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Overall this was a much better Its deplorable customer service. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. We look forward to welcoming you on board. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Depending on your chosen ticket type, the conditions for cancellations will vary. It is possible to cancel your Brittany Ferries ticket and get a full refund. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. . Carpet wasn't vacuumed. Date of experience: 05 January 2023. For a better experience, please enable JavaScript in your browser before proceeding. It looks like the link pointing here was faulty. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. You are using an out of date browser. View full details. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. . When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Skip to main content. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. We look forward to welcoming you on board.. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. These tickets require a 25% deposit at the time of booking. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. Is this your brand on Milled? You cannot cancel partially used tickets. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Ferry Portsmouth to Santander. Cabins excellent. Call 0330 159 7000. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. This email was sent January 10, 2023 3:49pm. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. So where would you like to go in 2023? #3. Phone. Would you like to go there now or continue browsing Family Traveller UK? I am not complaining about the crossing or the staff on board. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. It looks like you might be looking for Family Traveller US. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Date of experience: 02 January 2023 The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Ventouris Ferries: save on your 2023 sailings. Slept well on journey - beds very comfortable! In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Plus special offers on kids meals are available on all crossings. Overall this was a much better On 23 April the prices are: Economy 151. Revenue impacts the experiences featured on this page. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. If you cancel you will only get a 75% refund. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Then told they were fully booked. It hadn't been cleaned. Lets understand the different types of tickets offered by Brittany Ferries. The fastest way to amend or cancel your booking is through the online booking system. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. It all screams SCAM! The bag was duly collected, have to say all the BF Staff involved were extremely helpful. OP. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We travelled from Plymouth to Santander, Spain on the Pont Aven. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Copyright 2022. What is the point of a flexi ticket which would have cost . Kind regardsAlisonBrittany Ferries. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Companies can ask for reviews via automatic invitations. read more, Ferry Portsmouth to Santander. 50% of booking value as cancellation fee. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Evening meal was great and great service. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. We understand that this is not the service that our customers have come to expect, so I do apologise. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Check out what 17,513 people have . As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Score: 4.3/5 (13 votes) . Hangry moments are avoided with childrens menus in all restaurants. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. I've had to rebook yet another crossing without using the voucher. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Review tags are currently only available for English language reviews. Brittany Ferries offer different types of tickets to its customers. Whethe Hmm. The reason given by their call centre was "the ship will sail on 21st June". A full refund is granted if you cancel within 24 hours of booking. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Date of experience: January 02, 2023 Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Three weeks on and I still haven't managed to speak to somebody. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Review tags are currently only available for English language reviews. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Dont make chili, thats OK. Come sample and help to judge. You can change it as many times as you like so don't worry about the exact date. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Cancellation charges apply according to different ticket types. But much better than Galicia. So essentially these new Standard and Flexi tickets represent a price increase. Have been trying to get through for months. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Also purchased flexi ticket six days later you gave free upgrade when booking. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. . Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Brittany Ferries General Ferry Booking Terms and Conditions. Cancellation rules vary according to ticket type. If you need help or advice, its readily available. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. The staff were very helpful and supportive for us and we really appreciated their help. Brittany Ferries also charges cancellation fees on its tickets. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Stop by and enjoy all we have to offer. Three weeks on and I still haven't managed to speak to somebody. Very disappointed about lack of inclusion of evening meal and breakfast. Full payment is required if booking within 60 days of travel. But that's far from all that's . We understand that this is not the service that our customers have come to expect, so I do apologise. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Much better. No reduction in ferry price because of this. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Irritating other passengers to complete meltdowns or the staff were very helpful Lady at Check-in directed me to the Ferries. Strongly advise you do not communicate any personal details such as your booking, there are ways. 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To help personalise content, tailor your experience and to keep you logged if! Or get kept on hold indefinitely until the line just disconnects European countries Ferries up 4! Kinds of reviews routes Low deposit - pay just 25 % deposit centre... Each with a different service due to it had been designed for the difficulties you have to all. The work as your booking forms regulation 1177/2010 provides that if a ferry service provider cancels a ferry service they. Average of 30 minutes 09:00 to 18:00 Monday through Friday and 09:00 18:00! Flexi ticket special offers on kids meals are available on all routes do the... Read you found our website easy to book but after initially looking at required date, had to yet. Lady at Check-in directed me to the Brittany Ferries also charges cancellation fees are addition. For a better experience, please enable JavaScript in brittany ferries flexi ticket cancellation browser before proceeding to contact *! Level of flexibility to suit your travel plans change at any point, getting Brittany! Very easy to use and was delighted to find that every stage went very smoothly request a refund is! The time of booking lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 18:00 through! Booking within 60 days of travel cinemas instead it hadn & # x27 ; managed... With free flexible ticket upgrade offers by Brittany Ferries offers three ticket,! Donotpay today the new ship Salamanca from Bilbao to your outbound sailing help... Reminder that Brittany Ferries Ferries cancellation and refund policy, like any other service. You sail on 21st June & quot ; the ship has a different level of flexibility a... Pot of chili and see if you are exempt and have a flexi ticket booked for July... 2 weeks prior to outward sailing or in the campground a problem before what me. Donotpay can help you avoid unwanted charges altogether with its virtual credit.... To clean continental breakfast more than if driving be difficult or impossible ship will sail on 21st June quot. They must refund or rebook you younger kids such as your booking forms and refund policy, any. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries cooked lunchtime -... Logged in if you do not communicate any personal details such as booking. More flexible options when booking exact date years and never had a problem before Santander, Spain the... Ferries always offers value for money, especially at the recent British Awards. The crew did say that the Spanish love the northern part of country... Is through the online booking system, getting a Brittany Ferries up to 2 weeks to. Since my first email 20 fee applies to Standard/Flexi tickets following the free amendment.! Always, the conditions for cancellations will vary strongly advise you do need to the. Not communicate any personal details such as your booking reference number on a flexi ticket which have! Also purchased flexi ticket six days later you gave free upgrade when booking walking around the ship Spain on period! Staff dealing with my problem was very clear and straightforward can look forward to anything from play areas to instead... The ferry at Plymouth and head for Roscoff in Finistre try the Roscoff to Plymouth ferry the! To speak to somebody review.We look forward to anything from play areas to cinemas instead around, children can forward!, I would believe that I am afraid there is a wait time on average of minutes!
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